COVID-19 Policies and Procedures
These are based on requirements and recommendations from the CDC, OHA (Oregon Heath Authority), FSMTB (Federation of State Massage Therapy Boards), and The LifeQual Center
- Every client must complete an intake upon scheduling their first appointment since the outbreak of COVID-19
- Every client must read and sign the COVID-19 Health Information & Informed Consent form before each appointment
- Clients are not allowed to bring guests inside the building while they receive their massage
- Upon arriving for an appointment, clients must wait outside and not enter the building. Clients must call or text when they arrive and wait for the therapist to escort them into the building and to the massage room
- Clients must wear a mask or face covering at all times- in the building and during the massage
- Clients are encouraged to use bathroom facilities prior to arriving for their massage
- Clients are required to wash their hands with soap and warm water for a minimum of 20 seconds prior to receiving service
- The therapist will wash her hands using the sink in the massage room using the same regiment after the client is on the table at the beginning of the massage and before the client leaves the table after the massage
- During the massage, clients are requested to limit conversation to the topic of comfort, such as pressure, pain, and temperature
- Clients are requested to use hand sanitizer after dressing and before leaving the massage room
- The client must be escorted out of the building by the therapist
- Clients are requested to alert the therapist if they develop any cold or flu-like symptoms or if they test positive for COVID-19
- If the therapist begins to have symptoms of COVID-19, suspects exposure, or tests positive, she will contact all clients from the previous two weeks
- The massage therapist is not authorized to share health data of clients without the client’s written consent
- The client must cancel if they experience any COVID-19 symptoms, have been exposed to a person with the virus, or if they have tested positive for the virus. No cancellation fee will be applied
- The client must cancel if they experience any cold, flu, or allergy symptoms. No cancellation fee will be applied.
Action Plan to Prevent Exposure and to Address Exposure or Potential Exposure to COVID-19
Self-Monitoring by the Massage Therapist for Signs and Symptoms of COVID-19:
- Massage therapist self-monitors for signs and symptoms of COVID-19 every day
- The massage therapist takes her temperature before and after the workday
- The massage therapist will treat any new symptom as suspicious
- If the massage therapist develops a temperature or symptoms of the illness, she will cancel massage appointments and self-isolate for 14 days or seek to obtain COVID-19 testing
If the massage therapist was exposed or potentially exposed to COVID-19, she will:
- Monitor for symptoms and self-isolate for 14 days
- If possible, obtain testing and be cleared of infection
- If symptoms present, she will contact her healthcare provider
- Comply with contact tracing efforts made by the Oregon Health Authority
- Notify all clients who received a massage within the previous two weeks. Client confidentiality will be maintained
Appointment Policies – Cancellations / No Show / Late Arrival
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all of my clients and out of consideration for the therapist’s time, I have adopted the following appointment policies:
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24-hour notice, you may be charged 50% for your missed appointment. If I am able to schedule someone else in your place, you will not be charged. Please feel free to refer someone to me in order to take your appointment time. ***This policy is suspended during the COVID-19 pandemic***
No-shows – Anyone who either forgets or consciously chooses to forgo their appointment with no contact will be considered a “no-show”. You will be charged the full amount for your “missed” appointment and future service will be denied until payment is made.
Arriving late – Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate the appointments that follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be responsible for the full session price. I will, however, do my best to satisfy the scheduled time.
Illness/Emergency – Please contact me immediately. If you are unsure whether to keep your appointment because of an illness, please call so we can discuss and decide together.
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As a business owner, I graciously decline tips. In lieu of tips, please continue treatment and refer friends and family.
I’m currently credentialed with Blue Cross and Providence. Please see my Medical Insurance and Massage page for more details.